View our metric property investments plc Helping Britain Prosper Plan. We are a UK focused retail and commercial bank that has customers at its heart.

Our business, through a variety of brands offering different products and services, enable individuals and businesses to achieve their goals. Lloyds Banking Group remains rooted in serving customers in the UK. For us, serving customers means being dependable, prudent, safe and trustworthy. Trust of course can only be restored through our actions, day in day out, doing the right thing for our customers. This is at the heart of our strategy. Our Retail and Commercial banks support the UK economy, ensuring payments are made accurately and on time, taking care of customer deposits, and transferring those deposits in a prudent way into lending for businesses and for people buying their homes.

With every interaction we have, customer-by-customer, in the communities we serve, we aim to do the right thing. That way we can and we will make a real positive contribution to our customers and the wider economy, and help Britain prosper. We are determined to learn from the mistakes of the past. We took the lead in our sector on rectifying the mis-selling of PPI, to ensure we get the right outcomes for customers. We recognise we can only become the best bank for customers by acknowledging where we need to put things right, and deal with our legacy issues. A fundamental part of meeting our customers’ needs is getting the basics right first time.

From time to time we do make mistakes, but when this happens, we work hard to fix the issue quickly for the customers involved and learn from any mistakes. Where a customer raises a complaint we investigate the root cause and seek to fix any wider issues. This root cause analysis is fundamental in prioritising our operational plans to improve the customer experience. We aim to learn from all complaints, looking to understand what actions we can take to make sure they are less likely to recur. You can look at our complaints data in depth, through the right hand menu on this page.

Complaints are bench-marked against the sector using the industry-wide metric of complaints received per 1,000 accounts. This enables us to compare like-for-like performance. You can find details of this metric within the individual half yearly summary pages. Only by having a customer-focused strategy can a customer-focused culture flourish.

Our business is based on relationships within the communities we serve, helping to deliver their long term goals. So, the way for us to help Britain prosper is to be the best bank for customers. Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Authorisation can be checked on the Financial Services Register at: www. It delivers attractive returns for shareholders through a strategy of increasing income and improving capital values. Currently let to DSG Retail Limited.

Currently let to Argos Ltd as the only tenant. This will provide Eddie Stobart with a new modern facility replacing existing obsolete buildings. Portals are listed in ascending order by name. 2001 for real estate in almost every country in the world. We also show adverts in Dutch, French, Spanish, German, Norwegian, Portuguese and Italian attracting an international audience. Special offer for Property Portal Feeder users: 50 euro till the end of this year for up to 500 properties.